Something broken? Tell us.
There's no ticket system and no chatbot. Email lands with the person who wrote the code, and you'll normally hear back within two working days.
What to include
None of this is required, but each line roughly halves the number of round-trips needed to fix your problem:
- Which app, and the version number — it's at the bottom of the More tab
- Your device and OS version
- What you expected, and what happened instead
- Whether it happens every time or just occasionally
- A screenshot, if it's something visible
Common questions
I paid, but the features are still locked
Open the app's More tab and tap Restore purchases. Entitlements are tied to your Apple ID or Google account, so make sure you're signed in with the one you bought with. If that doesn't work, email us the store receipt and we'll sort it out.
How do I delete my data?
More → Legal → Delete all my data. That wipes the on-device database immediately and cannot be undone. Deleting the app does the same thing. There's nothing held on a server to request separately — see the privacy policy.
Can I turn the ads off?
Yes — any paid tier removes them entirely. In the EEA, UK and Switzerland you can also change your ad-consent choice from the app's settings at any time.
Is my data synced between devices?
No. Everything lives on the device that created it. That's a deliberate trade: no accounts and nothing to leak, at the cost of cross-device sync.
Will you add my language?
Possibly — tell us which one. Apps ship in English, French and Arabic with full right-to-left support, and more locales follow demand.
Reporting something security-related
Email security@appxlab.io with enough detail to reproduce the issue. We'll acknowledge within 72 hours. Please give us a reasonable window to ship a fix before disclosing it publicly.
Feature requests are welcome. We can't build everything, and we'd rather say no clearly than leave you waiting — so you'll get a straight answer either way.